To find a therapist, submit your inquiry here and we’ll get back to you as soon as we can, usually within 1-2 business days. Alternately, you can call our office staff during normal business hours, at 440-845-9011. You can also view our staff list and if you decide a specific therapist might be a good fit, you can message them directly.
We use TherapyNotes, an electronic healthcare record system, to document our work. Once you have spoken to a therapist and in advance of your first appointment, we will send you a link to a private, secure portal to TherapyNotes. There you can submit your personal and insurance information, as well sign our Consent for Services, which includes confidentiality and privacy practices. It describes in detail how we work and your signature on this document will indicate your approval.
If using health insurance, details should be submitted 48 hours in prior to the first appointment. This allows us to verify coverage and ensure no surprises when you meet with your therapist. All other information must be submitted at least 24 hours prior to your first appointment, allowing us time to carefully review it.
From Sandy Rosa, Office Manager
Welcome to Horizons! We want to make sure your experience here is a great one and that you are treated with courtesy and compassion. Starting therapy can be a bit daunting, especially with managing insurance benefits, finding the right therapist, and submitting your information. We are here to help with any questions you may have about the intake process.
For those who are unable to navigate TherapyNotes online, you can submit intake and insurance information by US mail, in person, or via email to hoco30@gmail.com. Please speak to your therapist or office staff for details.
- You can submit photos of both sides of your insurance card to hoco30@gmail.com or bring the card to to the office at least a day in advance of your scheduled appointment. This ensures that you’ll know at the start, what your insurance will cover.
- You can read, download, print out, and sign in advance the Consent for Services. It describes in detail how therapy at Horizons works.
- If you choose to complete intake forms at the office, please arrive 20 minutes before the scheduled appointment time.
Insurance companies often have negotiated rates with Horizons or with individual providers. Sometimes, providers negotiate arrangements with clients for reduced fees. Your fees will reflect agreements by us with your insurance provider or agreements made directly by you with your provider.
Consent for Services (including confidentiality and privacy practices)